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Service Standards

What you can expect from us

  • dedicated point of contact (no call centres)
  • honest pragmatic approach from one of our assessors
  • easy to follow reports with quick turnaround
  • we'll remember to contact you so you comply with current legislation
  • we don't charge for silly add-ons
  • hassle free, peace of mind service with a smile

 

What we expect from you

  • be open and honest with us, with where you are at
  • pay your bill on time

 


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It is vital all our leads and sockets are checked annually. HASAW do this courteously and diligently on an annual basis

Rachel Cobley
Overstone Spa, Northampton

Mark was a fantastic contributor and expert consultant for a programme ACC recently produced on Fire Safety for Care Homes. Mark was a great pleasure to work with, always extremely supportive, forthcoming and responsive to all of our queries, demonstrating great expertise. He was able to adapt quickly to the challenges of filming, taking on the additional role of presenter with great patience, skill and professionalism. We look forward to the opportunity of working on further programmes together in the future.

Kate Larpent
ACC

The assessor arrived on time and explained all he would be doing whilst on site completing the Fire Risk Assessment for the common areas of the twelve flats in Surrey.

Lennie D'cruz
Peet Court Residents Association, Thronton Heath, Surrey
  • Book an appointment

  • The best day and time for me is usually

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